1. Introduction
At MyMentalHealthPartner.AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our AI-powered mental health support services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, and other details you provide during registration.
- Health Information: Data related to your mental health, including assessment responses, support session transcripts, and other information you choose to share.
- Usage Data: Details on how you interact with our platform, such as session logs, device information, and browsing behavior.
- Payment Information: Billing details and payment methods processed through secure third-party payment providers.
3. How We Use Your Information
We use the collected information to:
- Provide and personalize our AI support services
- Conduct mental health assessments and screenings
- Communicate with you about your account and sessions
- Improve our AI algorithms and service quality
- Comply with legal and regulatory obligations
- Process payments and manage billing
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following cases:
- With trusted service providers assisting in platform operations
- When required by law, regulation, or legal process
- During a business transfer, merger, or acquisition
- With your explicit consent
5. Session Transcripts and Voice/Audio Data
Transcript Storage: We store transcripts of your support sessions, including both text and verbal conversations. These transcripts are stored securely in our database and are used to:
- Provide continuity across sessions
- Improve our AI support service
- Generate session summaries for your review
- Ensure compliance and safety monitoring
Audio Processing: During support sessions, we process your voice/audio input in real-time to generate text transcripts and enable conversation with the AI support companion. We do not store audio recordings - only the text transcripts are stored. Audio is processed and immediately converted to text, then discarded. By using this service, you consent to real-time audio processing for transcription purposes.
Data Retention: Session transcripts and related data are retained for a period of 7 years from your last session, or until you request deletion (whichever comes first). This retention period is necessary for compliance, safety monitoring, and to provide continuity of care. You may request deletion of your data at any time by contacting us or using the account deletion feature in your profile settings.
6. Data Security
We apply strong technical and organizational measures to safeguard your data against unauthorized access, disclosure, or destruction. This includes encryption, security audits, and restricted access policies.
7. Consumer Health Data (Nevada SB 370)
Under Nevada law (SB 370), session transcripts and related mental health information are considered "consumer health data." We are committed to transparency and your control over this data:
- What We Collect: Session transcripts, assessment responses, and other information you share during support sessions
- Why We Collect It: To provide continuity across sessions, improve our AI support service, generate session summaries, and ensure compliance and safety monitoring
- Who We Share With: We do not sell your consumer health data. We may share it only with trusted service providers necessary for platform operations, when required by law, or with your explicit consent
- Your Rights: You have the right to access, correct, delete, and withdraw consent for the collection and sharing of your consumer health data at any time
- How to Exercise Your Rights: Use the account deletion feature in your profile settings, or contact us at support@mmhp.ai
Affirmative Consent: By using our service, you provide affirmative consent to the collection and processing of your consumer health data as described in this policy. You may withdraw this consent at any time by deleting your account or contacting us.
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal data
- Restrict or object to certain types of processing
- Request data portability
To exercise any of these rights, you can:
- Request Data Access: Contact us at support@mmhp.ai or use the "Request Data Access" feature in your profile settings
- Request Data Deletion: Use the "Delete Account" feature in your profile settings, or contact us at support@mmhp.ai
- Request Corrections: Update your profile information directly in your account settings, or contact us for assistance
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage trends, and deliver personalized content. You can control or disable cookies in your browser settings.
10. International Data Transfers
Your information may be processed in countries other than your own. We ensure adequate safeguards and data protection measures are applied during any such transfer.
11. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect information from minors. If we learn that we have inadvertently collected such data, we will promptly delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please reach out:
Email: support@mmhp.ai